Support
Nokeval off-the-shelf device user manuals, software, drivers, calibration certificates and other much-needed things assembled in the same place. If a solution is not found on its own, let’s find one together!
Contact us
Customer service
We help our customers in all kinds of situations. Contact us and we will find a solution together.
Phone service is open at 8-11 and 12-16. Call, send an email or arrange a remote meeting with Teams. You can also leave a contact request using the form – we will contact you as soon as possible!
+358 3 3424 810
support@nokeval.com
Instructions and Tips for NSnappy users
All you need for hardware support
Whether you need a user manual, programming products or even a calibration certificate, you will find everything you need on our website. Please also provide a product return form with the equipment sent for service so that we can connect the equipment to its owner.
With our NSure lifecycle services you enjoy continuous warranty for your IoT devices.
Learn more about NSure lifecycle services.
User manuals
Browse and download the user manuals for our off-the-shelf devices. On our website you will find user manuals for both our current and previous device versions.
User manuals
Calibration service
After ordering a calibration service for your Nokeval device through us, you can conveniently download the latest calibration certificates via our website.
Calibration service
Software and drivers
We have additional software and drivers to help you set up and program your devices to work optimally for your own application.
Software and drivers
NSnappy® Help Center
The NSnappy® user knowledge base is available to you 24/7. You can find system and measuring device instructions, support materials, and current announcements there.
NSnappy® Help Center Login
Equipment maintenance
Do you want to order a Nokeval product configuration, calibration or repair or return a product?
1. Please agree in advance on the return with our customer service via email at support@nokeval.com. Send us a message to the address support at nokeval.com titled “Product return”. Briefly describe the contents of the return in the message. You will receive a return code from us by email for your return.
2. Download, fill out, and print the product return form.
3. Pack the products and include the product return form that you printed into the package.
4. Send the package to:
Asiakaspalautus 607251
Nokeval Oy
Rounionkatu 107
FI-37150 Nokia
We will contact you if we need more information concerning your return.
Would you like to give us feedback?
We gratefully welcome all kinds of feedback, whether it concerns our products, solutions, or services. Suggestions for improving our products are always welcome, as are ideas for new products. Please don’t hesitate to tell us how we could better serve you.